ronaldoPrivacy Policy

This page describes what we collect when you use ronaldo and how we keep that data protected. Our commitment is to handle your personal information transparently, securely, and in accordance with applicable data protection laws in supported jurisdictions.

We recognise that your trust is essential. When you open an account on ronaldo, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank (mobile banking, local payment, online payment, e-wallet), or engage with our live-dealer tables, football markets, and slot games, you share sensitive data with us. Our role is to safeguard it.

What we collect and why

We collect personal data at several points in your ronaldo journey. During account registration, we request your full name, date of birth, email address, and phone number. We use these details to verify your identity and communicate account updates, withdrawal confirmations, and support responses.

When you deposit funds, we record the payment method you choose—whether that is DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a mobile banking Virtual Account, local payment Virtual Account, online payment Virtual Account, or e-wallet Virtual Account. Our processors collect transaction amounts, timestamps, and confirmation codes to reconcile deposits and detect fraud.

For account security, we log your login history, device identifiers, and IP addresses. This helps us flag unusual access patterns and protect your account from unauthorised use. We also retain game activity records—bet slips, game selections, and settlement outcomes—for audit and compliance purposes.

Know Your Customer (KYC) verification

Our KYC process requires you to submit identity documents—typically a national ID, driver's licence, or passport. We may also ask for proof of address, such as a utility bill or bank statement. We use these documents solely to confirm your identity and ensure you meet our eligibility criteria under applicable gaming regulations.

We store these documents securely and do not share them with third parties except where required by law. Your KYC data is retained for the duration of your account and for a period thereafter to comply with regulatory obligations in supported jurisdictions.

Third-party data processors

We work with payment processors, identity verification providers, and cloud infrastructure partners to deliver ronaldo's services. These partners may process your personal data on our behalf—for example, to validate your mobile banking or local payment deposit, verify your identity document, or host your account data on secure servers.

Note: Our servers may sit outside your jurisdiction. By using ronaldo, you acknowledge that your data may be processed and stored internationally, subject to our security and confidentiality controls.

We do not sell your personal data. We share it with third parties only to the extent necessary to process your transactions, verify your identity, or comply with legal obligations.

Withdrawal processing and data retention

When you request a withdrawal, we collect additional verification data—confirmation of your linked bank account, proof of deposit, and sometimes a video selfie or signed declaration. These steps help us prevent fraud and money-laundering. Withdrawal review windows typically span several business days; we use this time to verify your identity and check for suspicious patterns.

Once your withdrawal is completed or declined, we retain records for audit and dispute resolution. If a withdrawal is reversed or flagged, we keep detailed notes to help you understand what happened and how to resolve it.

Your rights and access

You have the right to request access to your personal data held by ronaldo. You may also ask us to correct inaccurate information, delete data that is no longer necessary, or export your data in a portable format. To exercise these rights, contact our support team with a verifiable request.

We will respond within the timeframe required by applicable data protection law. Some data may be retained longer if we are obliged to do so by gaming or anti-money-laundering regulations.

Cookies and tracking technologies

We use cookies and similar technologies to remember your login state, track your preferences within ronaldo, and measure site performance. Most of these are necessary for ronaldo to function; others help us understand how you use our platform so we can improve it.

You can manage cookie preferences in your browser settings. Disabling certain cookies may limit your ability to access ronaldo's full features.

Contact ronaldo

If you have questions about our privacy practices, wish to exercise your data rights, or need to report a data breach, please reach out to our support team. You can contact us through the support portal within your ronaldo account or via email.

Our support team operates across major population centres—including Jakarta, Surabaya, Bandung, and Medan—and responds to inquiries in English and local languages. We aim to acknowledge your request within one business day.

We update this privacy policy periodically to reflect changes in our practices or applicable law. Continued use of ronaldo indicates your acceptance of the updated policy. We encourage you to review this page regularly.